Policies
We are so glad you found something that you like! You can place an order through our site whether or not you chose to create an account. The benefit of creating an account is that you can easily keep track of your orders and place new ones. Once your order has been placed, your credit card will be charged, and our artists will start work on your order. On each item page, and in your cart, you will see something that says “ships in,” which indicates the amount of time it will take the individual artist to complete your piece. Expect your item to ship in the time-frame provided, and when it ships we will provide you with a tracking number.
We do accept international orders! We will ship anywhere in the world, but international orders do, at this time, require extra processing. You can add items to the cart and go through the check-out process. Once you’ve checked out, we will contact you with the order total including shipping. We will always do our best to find the most economical route to get your item to you (in terms both of shipping time and of shipping price), and will offer you several options. All international orders will be shipped directly from Alere Modern, so your order will arrive in one package. Please be advised that some countries do charge duty/customs on international orders, and your local post office may hold your order until these are paid. Alere Modern, LLC, has no control over the customs/duty charged, and payment of the customs/duty is the responsibility of the recipient.
For your convenience, and for the convenience of those buying you gifts, we have created a gift registry! Use it for weddings, housewarmings, bridal showers, or just to be sure that when you open up that box you get exactly what you want. You must have an account to create a registry, which you can then edit and share. Your family and friends can also access your registry by clicking “Gift Registry” and then searching for you by name. When items are purchased from the registry, it will automatically update so that you will not receive duplicate duplicate items. If you have any difficulty with setting up your gift registry, or questions about it, please feel free to contact us at customerservice@aleremodern.com.
All items shipped to Washington State will be charged sales tax, because Alere Modern is located in Seattle, Washington, and the government says we have to.
Most of our items are shipped directly from the artist. We have put a note on each product description page to let you know how long you should expect it to take for the item to ship (each page says “ships in” and provides a timeframe). When you place your order, the artist(s) will begin working on your item, and when it is ready to ship we will send you a tracking number so that you know it is on its way. Our artists ship by UPS, FedEx, and USPS, depending on which is most appropriate for their work. In some rare cases, shipments may be delayed beyond the stated turnaround time, and we will do our best to keep you informed in the event of any delays. We do not offer expedited shipping at this time.
We do accept returns on most of our items. If you have received an item that you would like to return, please contact customerservice@aleremodern.com within fourteen (14) days of receipt. If you receive an item that has been damaged during transport, please save all original packing materials (this is required by some shippers for insurance purposes). All items MUST be returned in their original, unworn, condition.
All returns require a return merchandise authorization (RMA), so please be sure to contact us to initiate the return and acquire the RMA. Items returned without an RMA may not be accepted. Most items will be returned to Alere Modern, but in some cases they will be returned to the artist directly, so it is important for us to hear the reasons for your return so that we may direct the return shipment appropriately.
We will pay return shipping if you received an item that you did not order or if you received a damaged or defective item. In all other cases, you are responsible for the return shipping costs. In the even that you do need to return an item, we do suggest choosing a carrier with tracking and/or insurance, as Alere Modern is not responsible for items damaged or lost in return transit.
Once we receive your return in its original condition, we will issue a credit to your original method of payment within 7 to 14 business days. If the item you are returning was a gift, you will receive a gift certificate good for a future purchase at aleremodern.com. The total amount of your return will be the item price less the artist’s shipping and handling costs.
We are sorry to say that we cannot accept returns on body jewelry (including earrings) for reasons of hygiene. Nor can we accept returns on custom orders. Please note that we have other items on our site that are non-returnable, and each has been marked in the item description as not eligible for return. Items not in their original condition will not be accepted for return.
See something you like, but want it a little different? Some of our artists do offer customization, and we are happy to work with you and our artists when possible. To see if a customization is possible, please feel free to email us at customerservice@aleremodern.com.
We are always looking for new and talented artists to feature on the site. If you think that your work would be a good fit, please feel free to contact us. We’d be happy to take a look at what you’re making! The best way is to email us (artists@aleremodern.com) and when you do so please include your contact information as well as a link to your work (flickr, online store, portfolio, etc.,) or some photographs and descriptions. If we like what we see, we will send you more details on what it means to be one of our artists. We do not charge our artists a set-up fee or any monthly fee to be included in the site.
Upon request, we will send you any warranties or other product information furnished to us by the artists. In some circumstances, the materials used in artwork may be harmful to humans or animals, particularly if used in ways other than those intended by the artist. If the product information includes warnings about use of this type, you assume all responsibility for such use. For example, we may offer for sale decorative bowls which are not safe for food. Alere Modern makes no product warranties whatsoever in regard to the artwork nor do we provide product information beyond that provided by the artist.
All of our artists who make products for use by babies and children are individually responsible for ensuring the safety of their products. We do not recommend that you allow babies or children to use any items not specifically designated for their use, and if you do so, it is at your own risk.
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